Project Management - Verizon Wireless Billing System Integration Essay

INTRODUCTION Currently, Verizon Wireless has two major billing systems: I2K and VISION. In accordance with the strategic goals of the company and taking into consideration the corporate vision and credo, the executive management decided that having one billing system would be congruent with the objectives of the organization as a whole and the IT group in particular. After several months of deliberation, using techniques such as brainstorming, receiving expert opinions of SME (Subject Matter Experts) and taking into consideration the Payback period and ROI (Return on Investment) it was decided that the I2K customers would be converted into the VISION billing system. There will be 20 million customers that will be converted with the data ranging from customer and MTN information, price plan, usage and other related information necessary for billing the customers. After the Project acceptance, The Project was handed over to the CAM (Customer Account Management) team which functions as PMO (Project Management Office) for IT projects in Verizon wireless. The CAM team decided to manage the Project by organizing it into distinct process groups (initiating, planning, executing, monitoring and controlling, and closing.) INITIATION The Initiation Phase will be the first phase in the project Ââ€" the basic processes that should be performed to get the project started. Tasks in the initiation process include the following. 1.Develop Business Case Once a business problem or opportunity has been identified, a Business Case is prepared. This includes: A detailed definition of the problem or opportunity An analysis of the potential solution options available. For each option, the potential benefits, costs, risks and is... ...ting lessons learned  · Completing, collecting and archiving project records  · Celebrating project success. Review Project Completion The final activity undertaken on any project is a review of its overall success by an independent resource. Success is determined by how well it performed against the defined objectives and conformed to the management processes outlined in the planning phase. To determine performance, a number of questions are posed. For example: o Did it result in the benefits defined in the Business Case? o Did it achieve the objectives outlined in the Terms of Reference? o Did it operate within the scope of the Terms of Reference? o Did the deliverables meet the criteria defined in the Quality Plan o Was it delivered within the schedule outlined in the Project Plan? o Was it delivered within the budget outlined in the Financial Plan?