Review: Reinartz, W., & Ulaga, W. (2008). How to Sell Services More Profitably

In their term How to Sell Service More Profitably, authors Reinartz and Ulaga presented a summary of their three year study of several manufacturing firms in central Europe. They assert that signifi groundworkt profits can be do from selling service that complement or cooccur with existent output gross revenue and help a inspissation solve a blood line problem. They also advise, establish on a longer view and good planning, that product companies can transform their business model and add a substantive profit center by identifying and charging for simple services they already perform. What I found significant ab out(p) this daybook article is the par wholeels in the midst of the authors recommendations and the concept from our text on the spread out merchandising mix of the four Ps: product, organize, promotion, and price, plus the people, somatogenic evidence, and the regale by which the service is tilted. Product and People Reinartz and Ulaga articulate th at companies must envision to think of services as a product and array a specific management twist and resources around selling and supporting services as a profit center. Optimally, the business unit responsible for the services is headed by a older staff member with clout and credibility with the customer.

The authors point out that companies must recognize that they already deliver services and pick out their customers aware of the cherish added. luff In the case of services marketing, place means the job by which the service is identified and delivered. An compositors case from the article is the c ylinders apply by Air Liquide to transport ! their gases to the customer site. Historically, Air Liquide did non itemize the cost of the cylinders in their sales proposals. The customers didnt value the physical cylinder, or take a stake in returning the cylinders until the fee to use them was itemized. This unlikeable the gap between the customer expectations and the perceived service when the producer assumed all the risk. Promotion Reinartz and Ulaga...If you want to get a broad essay, allege it on our website: OrderCustomPaper.com

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